Terms & Conditions — Art Commissions

1. General

By commissioning artwork from Studio by Sephi, the client agrees to the following terms and conditions. These terms apply to all custom commissions unless otherwise agreed upon in writing.

All artwork is created by hand and may contain slight variations, which are part of the nature of original art.

2. Booking & Payment

  • A non-refundable deposit is required to secure a commission slot.

  • The remaining balance is due before artwork is completed and shipped.

  • Prices are agreed upon prior to beginning work and are non-negotiable once the commission has started, unless otherwise specified in writing and mutually agreed upon by both parties due to special circumstances.

3. Revisions & Approval

Once work begins, the client will receive an initial pencil sketch for review. This stage is the client’s opportunity to request edits or revisions. Clients are responsible for clearly communicating their vision and any important details prior to this stage. The more specific the information provided upfront, the smoother the process will be.

  • Revisions may be requested at the sketch stage.

  • Major revisions that require a significant layout change or restarting the composition may incur an additional fee.

After the pencil sketch is approved by the client, the remaining balance will be requested before proceeding. Once the artwork is completed in pen, changes become very difficult and are often not possible. No revisions are guaranteed after this stage.

The next update provided after sketch approval will be of the finished artwork, which will be considered final.

4. Cancellations & Refunds

  • Deposits are non-refundable once work has begun.

  • Due to the custom nature of commissioned artwork, refunds are not offered after completion.

5. Shipping & Delivery

Address Responsibility

Clients are responsible for providing a complete and accurate shipping address at the time of ordering. Studio by Sephi is not responsible for errors resulting from incorrect or incomplete addresses provided by the client.

If a package goes missing, is undeliverable, or is delivered to the wrong location due to an incorrect address provided by the client:

  • The commission will be considered fulfilled.

  • Any request to recreate the artwork will be treated as a new order at 100% of the original commission fee.

Marked as Delivered but Not Retrieved

If a package is marked as delivered by the shipping carrier to the correct address provided by the client, but the client is unable to locate or retrieve the package for any reason (including theft, misplacement, or carrier error):

  • Studio by Sephi is not responsible for replacing the artwork free of charge.

  • A redo of the artwork may be offered at 50% of the original commission fee, subject to availability.

Damage in Transit

If artwork arrives damaged due to shipping, the client must notify Studio by Sephi within 48 hours of delivery and provide clear photo documentation of both the artwork and packaging.

  • In cases of verified transit damage, Studio by Sephi will redo the artwork at no additional cost.

  • This policy applies only to damage incurred during shipping and does not cover damage after delivery.

Lost Packages — Carrier Error

If a package is lost in transit and never marked as delivered by the shipping carrier:

  • Studio by Sephi is not responsible for the carrier’s error and will do their best to locate the package.

  • A redo of the artwork may be offered at 50% of the original commission fee, subject to availability.

6. Copyright & Usage

  • Studio by Sephi retains the copyright to all artwork unless otherwise agreed upon in writing.

  • Artwork may be used for portfolio, website, and social media promotion.

  • Clients may not reproduce or sell the artwork for commercial purposes without written permission.

8. Agreement

By submitting a commission request and/or submitting payment, the client acknowledges that they have read and agreed to these Terms & Conditions.